Asian Spectator

Travel Asia

Hotel Services on-the-go with handy Concierge Chat

  • Written by Rebecca Lo


Tink Labs Limited, one of Hong Kong's most successful startups, launched the latest handy Concierge Chat -- an instant messaging feature that allows guests to have direct and instant communication with hotels anytime, anywhere. The chat will act as a personal concierge for all guests via handy, where their questions such as opening times of hotel facilities and requests like booking spa treatments, can be answered with ease from the comfort of their handy device.

Messaging has become the preferred way for guests to communicate with the hotel as 64% of consumers want all businesses to be available and contactable via messaging applications. It's important to be where the guests are most comfortable, in order to cater to their needs and gain their loyalty.

Hotels can keep track of every interaction and request from each guest in an organised manner and remove the issue of leaving guests waiting via phone calls or at the desk. The chat is even effective when guests are outside of the hotel premises, making it easier for hotels to provide their service during the entirety of their trip.

In additional to Concierge Chat, handy's 'Push Message' is a push notification feature designed to personalize guest experience with targeted marketing campaigns. Hotels can use the feature to 'push' promotion of their services and offers such as happy hour, F&B and spa promotions or simply a personalized welcome message. Learn more how hoteliers around the world have uplifted guest experience using handy.

Images and screenshots of handy and Concierge Chat are available to download.

About handy

handy, the flagship product from Tink Labs Limited, is a revolutionary hospitality IoT solution designed to uplift ancillary revenue, guest satisfaction and drive better cost efficiencies for hoteliers. For travelers, handy is the world's first amenity that combines an in-room guest services platform to interact with hotels and an enabler to hassle-free travel experience.

Tink Labs is committed to build the world's largest tourism ecosystem that covers the entire travel journey: pre-, during, and post-trip. handy is already available in 80 countries around the world, covering 650,000 hotel rooms and has helped over 25 million global travelers stay connected.

La Casa del Habano Celebrates Its 30th Anniversary

HAVANA, Feb. 27, 2020 /PRNewswire-AsiaNet/ -- - La Casa del Habano, the Habanos, S.A. international network of franchised specialist stores present in more than 60 countries, celebrates its ...

ACY Securities announces partnership with Football star Tim Ca...

SYDNEY, Feb. 26, 2020 /PRNewswire-Asianet/ -- Australia's soccer legend and former English Premier League star, Tim Cahill today announced his partnership with ACY Securities, a leading ASIC...

Global Digital Specialist Microland Creates European Headquart...

BIRMINGHAM, England, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- Microland, India's leading digital IT transformation company, today inaugurated its state-of-the-art Digital Hub in Birmingham, UK ...

Ridgewood Infrastructure Hits Hard Cap on its Inaugural Fund

NEW YORK, Feb. 27, 2020 /PRNewswire-AsiaNet/ -- Ridgewood Infrastructure, LLC today announced the final close of Ridgewood Water & Strategic Infrastructure Fund, LP (the "Fund") at its h...

Tableau 2020.1 Delivers Community-Driven Features, Including D...

SEATTLE, Feb. 25, 2020 /PRNewswire-AsiaNet/ -- - New capabilities make data more engaging than everTableau Software, the leading analytics platform, today released new capabilities to help p...

Easyfairs Northeral Acquires Hotel Restaurant Event

BRUSSELS, Feb. 26, 2020 /PRNewswire-AsiaNet / -- Further expansion in Algeria as tourism sector booms Easyfairs Northeral, the North African branch of Easyfairs, has announced the acquisitio...

PLMP Fintech's Venture Capital entity secures Fund Management ...

PHNOM PENH, Cambodia, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- The local investment arm of Singaporean blockchain firm PLMP Fintech, PLMP Venture Capital, has been awarded today an Asset and Fu...

Fibocom Launches UNISOC 8910DM Powered LTE Cat.1 Module at Embedded World 2020

Nuremberg, Germany, Feb 26, 2020 - (ACN Newswire) - Fibocom (300638, SZSE), a leading provider of cellular embedded wireless module solutions for the Internet of Things (IoT), is set to unv...

Embarking on a New Journey, the Construction of the Venues for...

CHENGDU, China, Feb. 26, 2020 /Xinhua-AsiaNet/-- The 31st Summer World University Games Chengdu 2021 is the first world-level multi-sport event to be held in Chengdu, as well as in the whole...

CPA Australia Welcomes Hong Kong Budget 2020-21

HONG KONG, CHINA - Media OutReach - 26 February 2020 - CPA Australia, one of the world's largest professional accounting bodies, has given its backing to HKSAR Government Financi...

Globe completes first successful technical 5G video call with ...

MANILA, Philippines, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- The world's most sought after Internet technology is finally in the Philippines as Globe successfully completed the first-ever 5G v...

More Capable, Compact and Faster, ZTE Unveils 5G RAN Product P...

SHENZHEN, China, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- ZTE Corporation (0763.HK/000063.SZ), a leading solution provider of telecommunications, enterprise and mobile internet-based consumer t...

SoftIron Co-Founder, Mark Chen, Returns to Lead Company's Secu...

LONDON, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- SoftIron Ltd., the leader in purpose-built and performance-optimized data center appliances, announces the appointment of Mark Chen to the role ...

Volvo Launches Four New Trucks by Stacking Them On Top of Each...

GOTHENBURG, Sweden, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- Volvo Trucks' latest launch film has reached new heights. To demonstrate the power and strength of its four new vehicles, Volvo buil...

Hong Kong Trade Development Council welcomes new Budget

HONG KONG, Feb 26, 2020 - (ACN Newswire) - Chairman of the Hong Kong Trade Development Council (HKTDC) Dr Peter Lam welcomes the new 2020-21 Budget, including the additional HK$150 million ...

Heineken(R) Unveils New "When You Drive, Never Drink" Campaign...

AMSTERDAM, February 26, 2020 /PRNewswire-AsiaNet/ -- Heineken(R) has launched a new When You Drive, Never Drink responsible consumption campaign featuring father and son duo, and former Form...

DHL Express is a Top Employer in Asia Pacific for sixth consecutive year

World leader in express logistics is certified in 63 countries worldwide -- more countries than any other companyDHL Express has received 53 different awards for its workplace culture in ...

East Japan Railway Co. to Open JAPAN RAIL CAFE at Tokyo Statio...

TOKYO, Feb. 26, 2020 /Kyodo JBN-AsiaNet/-- East Japan Railway Co. (JR East) will open "JAPAN RAIL CAFE" at Tokyo Station on March 5, 2020, as a site where visitors from overseas can interact...

All Set for Love Cooking Live!

MELBOURNE, Australia, Feb. 26, 2020 /PRNewswire-AsiaNet/ -- Home cooks, mark your calendars! This one's for you. Love Cooking Live is back and better than ever! Organised by the wonderful te...