Malaysian Sellers Prioritise Trusted Shopping Experiences
- Written by Shopee Malaysia
Shop Safe with Shopee
“These findings demonstrate the high level of trust that Malaysian sellers have in Shopee's ability to provide a safe and secure platform for their businesses. Our platform offers a variety of innovative features and protections that help to keep customers safe, such as Shopee Guarantee, secure payment options, and Preferred+ and Shopee Mall verification programs. Shopee also works closely with law enforcement agencies to combat fraud and protect its users,” said Kenneth Soh, Head of Marketing at Shopee.Tangible Impact on Sellers’ Profitabilities
The #ShopSafeWithShopee survey found that nine in ten Malaysian sellers on Shopee have protected their business from any forms of online scams or fraud in the last year. Providing trusted shopping experiences has directly translated into the following tangible benefits:
- 53% of sellers have protected their brand reputation with stellar ratings, avoiding loss of followers, and reducing customer complaints of their store.
- 24% of sellers have saved expenses from any liabilities that could arise from scams such as order cancellations and processing fees.
- 23% of sellers have sustained the long-term continuity of their operations because they are able to keep clients loyal and minimise or avoid online business disruptions.
Prioritising Online Safety Features to Maximise Customer Trust
By design, Shopee strengthens responsible selling among its community of sellers by incentivizing them to ensure high standards of service to buyers. Shopee University’s Seller Education Hub also drives education through free webinars on Malaysia Brand Protection, Return Policies, and Shopee Mall.
When asked, “When setting up your online business, what features do you prioritise to ensure your customers' safety?” Malaysian sellers who took the survey revealed:
- 47% of sellers on Shopee have established strong operational safety standards by complying with Shopee’s safe policies and guidelines, providing excellent customer service, and accumulating customer ratings and testimonials of this record.
- 35% of sellers have gotten verified as Shopee Mall, Preferred+, Preferred seller with the objective of allowing their customers know that they follow a 100% Authenticity Policy, adhere strictly to the 15-day return/refund policy for all buyers, and have no less than 95% of products listed as ready stock.
- 17% of sellers ensure that their customers know that Shopee offers a variety of secure payment options and return/refund policies, such as Shopee Guarantee, where payments to sellers are temporarily held by Shopee until buyers confirm that orders are fulfilled and satisfactory.
This 11.11 Big Sale, users can shop worry-free at Shopee Mall[2]. With over 5,000 renowned brands, users can shop from 100% authentic brands, enjoy a 15-day return policy, and benefit from an impressive 8X Money Back Guarantee. Shopee Mall Brand Memberships[3] provides users priority access to the latest products, members-only discounts and promotions, and redeem vouchers and gifts while earning points with every purchase. On 11.11, users can enjoy daily deals and discounts from trusted brands like 70mai, Dessini, Skechers, SKINTIFIC, Vinda, and more, especially on Shopee Live.
Shopee 11.11 Big Sale: https://shopee.com.my/m/11-11[4]
100% Authentic Deals on Shopee Mall: https://shopee.com.my/m/100-authentic-deals[5]
Unlock VIP Privileges with Shopee Mall Brand Memberships: https://shopee.com.my/m/shopee-mall-brand-memberships[6]
Hashtag: #Shopee #ShopeeMalaysia #ShopSafeWithShopee #Shopee1111BigSale #ShopeeMall
The issuer is solely responsible for the content of this announcement.
References
- ^ Media OutReach (www.media-outreach.com)
- ^ Shopee Mall (shopee.com.my)
- ^ Shopee Mall Brand Memberships (shopee.com.my)
- ^ https://shopee.com.my/m/11-11 (shopee.com.my)
- ^ https://shopee.com.my/m/100-authentic-deals (shopee.com.my)
- ^ https://shopee.com.my/m/shopee-mall-brand-memberships (shopee.com.my)
Authors: Shopee Malaysia
Read more https://www.media-outreach.com/news/malaysia/2023/11/08/258855/