NGT has developed and launched Hong Kong's first integrated and fully smart AI application system, YOTTA

Personalized Intelligent System Brings the Best Customer Service Experience

According to the NGT official information, YOTTA can recommend personalized products or services to target users and customers by using AI technology to analyze their specific preferences. It can also suggest appropriate music, movies, books, and exhibitions based on user favor. Users can use its intelligent search function to access more information. The built-in search engine has been upgraded with AI technology, significantly improving the relevance and accuracy of search results, with faster search speed and more abundant content display. The intelligent customer service system that derives from this mechanism can automatically answer customer questions and provide corresponding technical support after exploring particular situations. Meanwhile, YOTTA continues to learn and enhance its natural language processing (NLP) logic to empower its cognitive, understanding, and abilities to generate, providing users with more reliable and tailored services.

Automating Business Processes: A Cost-effective Solution for Streamlining Operations and Boosting Profitability

Harnessing NGT's advanced proprietary algorithms and data analysis advancement, YOTTA's AI technology integration can be widely applied in fields such as software, web, and mobile applications. It is capable of achieving task and process automation, providing personalized recommendations, and improving overall operational efficiency. Common manifestations of YOTTA's AI technology include Chatbots, which can simulate conversations, handle user queries, and support customer service; Recommendation Engines, which benefit from "machine learning" algorithms to learn user preferences and behaviors and then apply them to various scenarios, including e-commerce, content streaming, and social media; and Predictive Analytics Tools, which provide general predictions by analyzing large datasets, covering areas such as finance, healthcare, and supply chain optimization.

For general industries, AI technology can significantly facilitate or supplant the processing of repetitive and cumbersome mechanical tasks, such as template writing, spreadsheet creation, information collection and organization, data and document classification and management, basic modeling, and programming code writing. YOTTA's language processing model adopts automated chatbots and virtual assistants to handle question-and-answer tasks, which can efficiently reduce customer service costs and improve user experience. In addition, YOTTA's analysis model can be used in the early stage of digital marketing to analyze the consumption emotions of target customers through social media, generate high-quality marketing content, and then carry out personalized push. Nowadays, in the e-commerce-dominated retail and fast-moving consumer goods (FMCGs) markets, using YOTTA's AI models can not only recommend products to consumers but also provide businesses with the greatest benefit of automating inventory management, inventory count and sorting, as well as strengthen fraud monitoring and warning in online transactions.

The launch and trial of YOTTA entirely demonstrate NGT's professionalism and proficiency in developing and delivering cutting-edge AI products and related services. It showcases the core team's deep understanding and adept use of this emerging technology logic. In the future, NGT will maintain its passion for researching and investing in the field of technological innovation, continuously iterating its understanding and refining its products to provide customers with excellent innovative technology services and state-of-the-art concepts.

Mr. Francis Leung, CEO of NextGen Tech, believes that "AI has a considerable commercial history, and in the next few years, it will be a trend to replace some labor-intensive jobs with AI technology. NGT's active promotion of 'YOTTA' in commercial scenarios is aimed at helping companies capably improve their business performance and operational results, elevating two-way communication with customers, enriching overall user experience, and conserving management resources. AI can screen and ameliorate the competency of employees, restructure the human resources framework, and inspire companies to recruit the best-suited candidates for critical positions. In this era of emerging technological change in the business landscape, NGT hopes to trailblaze AI utilization in Hong Kong, create new business interaction scenarios, promote corporate exploration and adaptation of new business models, hasten digital transformation, as well as better connect and keep pace with the mainstream international arena."

Hashtag: #NextGenTech #NGT

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References

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